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Hosted Voice

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Shane Meister

Shane is a driven ICT management professional with over 20 years’ experience leading employees and contractors for projects and preventative maintenance on large, mission critical and complex ICT systems. He has extensive experience designing and installing networks in harsh environments and prides himself on improving ICT speed, reliably and cost.

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Hosted VoIP, also known as Hosted Voice over Internet Protocol, is a cloud-based communication service that allows users to make and receive phone calls over the internet. Instead of using traditional phone lines, Hosted VoIP leverages an internet connection to transmit voice and data packets, enabling high-quality voice calls, video conferencing, and other communication features. Hosted VoIP service providers host and manage the technology infrastructure required for VoIP, such as servers, software, and hardware, allowing businesses to focus on their core operations without worrying about maintaining their own phone system.

How hosted VoIP works

Hosted VoIP works by using the internet to transmit voice and data packets, rather than traditional phone lines. This process is the same for both incoming and outgoing calls, and it allows for high-quality voice and video calls over the internet. Additionally, Hosted VoIP systems often come with advanced features such as call forwarding, voicemail, and video conferencing, making them an ideal communication solution for businesses of all sizes. Here’s a comprehensive overview of how the process works:

  1. The user places a call: The process begins when a user initiates a call through their Hosted VoIP system.
  2. The call is converted into data packets: The user’s voice is converted into data packets that can be transmitted over the internet. This process is known as voice encoding.
  3. Data packets are transmitted over the internet: The data packets are sent over the internet to the Hosted VoIP service provider’s server.
  4. Server receives and processes data packets: The Hosted VoIP service provider’s server receives the data packets, processes them, and determines the best route to transmit the call to the recipient.
  5. Data packets are transmitted to the recipient: The processed data packets are sent to the recipient’s Hosted VoIP system, where they are reassembled into the original voice signal.
  6. The recipient receives the call: The recipient receives the call and can communicate with the caller over their Hosted VoIP system.

Advantages of hosted VoIP for small businesses and enterprises

Hosted VoIP offers many advantages to small businesses and enterprises. Here are some of the key benefits:

  • Cost savings: Hosted VoIP eliminates the need for expensive on-premises phone systems and traditional phone lines, reducing hardware and maintenance costs. Additionally, long-distance and international calls are often included in the service plan, which can significantly reduce call costs.
  • Scalability: Hosted VoIP systems can easily scale up or down as a business grows or changes. Adding or removing users, features, and phone lines can be done quickly and easily without the need for additional hardware or infrastructure.
  • Flexibility: Hosted VoIP allows users to make and receive calls from anywhere with an internet connection. This flexibility enables remote work, mobile workforces, and the ability to take calls on the go.
  • Advanced features: Hosted VoIP systems often come with advanced features such as voicemail-to-email, call recording, video conferencing, and auto-attendant. These features can increase productivity and efficiency while improving the customer experience.
  • Reliability: Hosted VoIP service providers typically offer high uptime and reliability, with built-in redundancy and failover systems to ensure that calls are not dropped or interrupted.
  • Integration: Hosted VoIP systems can integrate with other business applications such as CRM, helpdesk, and productivity software, improving workflow and streamlining processes.

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Top features to look for in a hosted VoIP service provider

When looking for a Hosted VoIP service provider, there are several key features to consider. First and foremost, reliability and uptime should be a top priority, with providers offering redundancy and failover systems to ensure that calls are not dropped or interrupted. Secondly, the provider should offer a wide range of advanced features such as call recording, voicemail-to-email, video conferencing, and auto-attendant. Thirdly, integration with other business applications such as CRM, helpdesk, and productivity software can greatly enhance workflow and productivity. Fourthly, providers should offer high-quality customer support, including easy-to-access support channels, knowledgeable support staff, and quick resolution times. Finally, pricing should be transparent and competitive, with no hidden fees or charges, and flexible plans that can be tailored to a business’s specific needs.

Factors to consider

A Hosted VoIP solution for your business requires careful consideration of several key factors. First, you need to assess your current and future communication needs to determine the features, scalability, and bandwidth required. Next, you should evaluate the reliability and security of the provider, looking for providers that offer redundancy, failover systems, and data encryption to protect your business’s communication data.

Thirdly, you need to consider the provider’s pricing and contract terms, looking for transparent pricing models, flexible plans, and no hidden fees or charges. Fourthly, you need to evaluate the provider’s customer support, looking for providers that offer easy-to-access support channels, knowledgeable support staff, and quick resolution times. Finally, you need to consider the provider’s reputation and track record, looking for providers with a proven track record of delivering high-quality, reliable Hosted VoIP solutions to businesses like yours.

How to implement hosted VoIP for your business

Implementing Hosted VoIP for your business can be a complex process, which is why it’s important to partner with a reliable and experienced provider like Network ICT. Our team of experts can help you every step of the way, from assessing your communication needs to designing and deploying a customised Hosted VoIP solution that meets your specific business requirements. We can also provide ongoing support and maintenance to ensure your Hosted VoIP system operates smoothly and efficiently. So why wait? Contact us today to learn more about how we can help you streamline your communication systems and take your business to the next level with our comprehensive business phone and voice call solutions. Contact us on 02 4932 3605 for more information.


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